Clinics Auravia Medical

[ScriptSessionsUK]

I’m really sorry to hear you had such a negative experience. If those comments were made as you’ve described, I can understand why you’d come away feeling disappointed, especially when you’re seeking treatment to support your mental health.

If you feel the consultation fell below the standard you expected, it’s worth raising a formal complaint with Auravia. You can email [email protected] and set out:

• What happened during the consultation.
• The specific comments or behaviour that concerned you.
• How the interaction affected you.
• The outcome you’re seeking (for example, an apology, an explanation, or a review of the consultation).

If, after Auravia has investigated your complaint, you remain dissatisfied with their response, you can consider escalating your concerns to the appropriate external body, depending on the nature of the complaint (for example, the CQC for concerns about regulated healthcare services, or the General Medical Council if your concerns relate to a doctor’s professional conduct).

Hopefully Auravia takes your feedback on board and uses it as an opportunity to improve the experience for future patients

Thank you mate, spoke with Chanelle over the phone today. She tried to make the point that the doctor was stressed because she’s been suspecting that lots of patients are selling products externally, also quite comically stated that at the time of call (morning AM) that ‘it was towards the end of the day’. I made her aware that no patient should be spoken to like that after explaining the doctors call, she agreed and apologised on behalf of Edith in the end. I’m not the type to go further, I’d much rather vent and moan about it in a public forum.

Seem to have a team there just need to all get on the same page, Chanelle James & David where all lovely whenever I spoke to them. I’ll give Edith the benefit of the doubt

 

[BabyMilo]

Thank you mate, spoke with Chanelle over the phone today. She tried to make the point that the doctor was stressed because she’s been suspecting that lots of patients are selling products externally, also quite comically stated that at the time of call (morning AM) that ‘it was towards the end of the day’. I made her aware that no patient should be spoken to like that after explaining the doctors call, she agreed and apologised on behalf of Edith in the end. I’m not the type to go further, I’d much rather vent and moan about it in a public forum.

Seem to have a team there just need to all get on the same page, Chanelle James & David where all lovely whenever I spoke to them. I’ll give Edith the benefit of the doubt

Selling products externally??

No offence, non of the medical is worth re-selling nor would I suspect someone could seriously profit long-term with a circa 100g flower limit.

It’s like car finance companies being “stressed” that owners will modify their cars. Does it happen? Of course! Does everyone do it? 99% don’t. Can they do anything about it? Not really.

Can’t believe they even shared that with you

But to reiterate what you said - my experience with staff there was excellent (James). A shame that they can’t seem to guarantee this sending scripts to whichever pharmacy you want cleanly and efficiently. I’m sure they’d have an influx of patients.

 

[ScriptSessionsUK]

Selling products externally??

No offence, non of the medical is worth re-selling nor would I suspect someone could seriously profit long-term with a circa 100g flower limit.

It’s like car finance companies being “stressed” that owners will modify their cars. Does it happen? Of course! Does everyone do it? 99% don’t. Can they do anything about it? Not really.

Can’t believe they even shared that with you

But to reiterate what you said - my experience with staff there was excellent (James). A shame that they can’t seem to guarantee this sending scripts to whichever pharmacy you want cleanly and efficiently. I’m sure they’d have an influx of patients.

Absolutely wild ain’t it! I was very confused myself as to why I was almost being accused.

I don’t do video calls well either, always feel inclined with these to put on the camera so I do.. problem is my face don’t hide emotions and feelings that well so i was blatantly like this ‘’ majority of the call.

yeah absolutely agreed mate, big up James! I wish James could prescribe me my meds.

 

[Barry]

Well it’s been an absolute rollercoaster that’s not looking like it’ll be ending anytime soon..

Had consult with same doc, know what you are saying, not chatted to Nurse James, but got accepted, but did not move due to all the unknowns, Glad stayed, really mixed messages with this setup, need clear informed conversations, just don't happen. At least with Medicann i know the drill @BabyMilo Medecan Annual?

 

[Joint Account]

Had consult with same doc, know what you are saying, not chatted to Nurse James, but got accepted, but did not move due to all the unknowns, Glad stayed, really mixed messages with this setup, need clear informed conversations, just don't happen. At least with Medicann i know the drill @BabyMilo Medecan Annual?

It looks like your experience is certainly close to how they want to run, you may have dodged a bullet there mate!

Keep an eye on Emerald, they're working with some big players and seems to be looking to make some waves in the 2nd half of the year.

 

[williemed]

Hooray I have been approved by the MDT and accepted to join

 

[S.O.H™]

Hooray I have been approved by the MDT and accepted to join

Auravia NHS Waitlist? GL, remember us xx

 

[Lank72]

Hooray I have been approved by the MDT and accepted to join

Wishing for good experiences for you on this mate

 

[GrownHealth]

Hooray I have been approved by the MDT and accepted to join

Good to hear mate and hopefully your all settled in and happy with your choice before you know it

 

[williemed]

Auravia NHS Waitlist? GL, remember us xx

Not on any wait lists mate but no problems signing up sorry who are you again?

New post automatically merged: 23rd Jul, 2026

Wishing for good experiences for you on this mate

Appreciate it mate fingers crossed it is a bit scary I must admit

New post automatically merged: 23rd Jul, 2026

Good to hear mate and hopefully your all settled in and happy with your choice before you know it

Thanks mate fingers crossed. Now I just have to decide if to buy the 30g alien mints from Medicann before getting discharged. It would probably be sensible

 

[GrownHealth]

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New warning added!

 

[Kieran84]

A series of seemingly small delays and errors made by Auravia when dealing with my prescription (placed 20/08 ) means I'm not going to get any medication until Wednesday (03/09) at the earliest, which is very bad news for me as I'm in a bit of a fragile state following a severe adverse psychological reaction to Ofloxacin (an antibiotic) and I'm literally about to run out of usable medication (the flower I got in my previous medication was incompatible with my needs, rendering it unusable and as such now destined for the compost and my oil is almost at an end).

I'm new to medical cannabis - does this happen at other clinics too? I genuinely like the staff at Auravia but I just can't risk this sort of thing happening. I'm not a recreational user who's decided to 'go legal' - this is my medication and not having it places me at risk of some significant negative consequences. Getting withdrawal symptoms when I'm already in a bit of a vulnerable condition is just about the last thing I need!

Are there any alternative clinics with a particularly strong rep for reliability?

 

[Joint Account]

A series of seemingly small delays and errors made by Auravia when dealing with my prescription (placed 20/08 means I'm not going to get any medication until Wednesday (03/09) at the earliest, which is very bad news for me as I'm in a bit of a fragile state following a severe adverse psychological reaction to Ofloxacin (an antibiotic) and I'm literally about to run out of usable medication (the flower I got in my previous medication was incompatible with my needs, rendering it unusable and as such now destined for the compost and my oil is almost at an end).

I'm new to medical cannabis - does this happen at other clinics too? I genuinely like the staff at Auravia but I just can't risk this sort of thing happening. I'm not a recreational user who's decided to 'go legal' - this is my medication and not having it places me at risk of some significant negative consequences. Getting withdrawal symptoms when I'm already in a bit of a vulnerable condition is just about the last thing I need!

Are there any alternative clinics with a particularly strong rep for reliability?

Hi @Kieran84,

absolutely gutted to be reading this mate. Unfortunately it seems to be par for the course with these guys.

In answer to your question, no, not every clinic is useless.

At the top of the tree is Cannabis Clinic Cardiff, if you're a Mental health patient they're the best place to be. You pay a fair premium for the privilidge but it well regarded as the best clinic in the UK.

Occasionally clinics will bork the odd script but typically the likes of Alternaleaf, Integro and CB1 Medical are more reliable. I wouldn't personally recommend Wellfords but they are earning a lot of love recently. There's also Medicann which I'm a little hesitant to recommend as they're very hands off but they probably have the most reliable ordering system out of any clinic and you'll nearly always get your meds 24 hours after placing a request.

It's always worth checking out the clinic threads to get a good idea of how they're treating patients recently.

Clinics & Prescribing

Need to ask something about handling your medical care via your clinic or doctor?

forums.MedBud.wiki

 

[Kieran84]

thank you for this, @Joint Account . I'm not a mental health patient per se - I'm a pain patient who happens to be AuDHD + Anxiety and possible PTSD (still being assessed).

 

[Joint Account]

thank you for this, @Joint Account . I'm not a mental health patient per se - I'm a pain patient who happens to be AuDHD + Anxiety and possible PTSD (still being assessed).

I think you could still qualify under MH based on what you've said, they only work with mental health patients hence why I mentioned it.

If they're not possible then I think your next best option could well be Integro. A few regulars have just made the switch over there and seem to be enjoying life.

I was with Wellfords a good while back and it was terrible, they've since changed a lot and I'm told now house the pharmacy and clinic together so I would assume you have even faster turnaround times and hopefully more reliability. Based on some recent feedback I've heard about them it may be worth having a look at them.

 

[Barry]

Hi @Kieran84,

absolutely gutted to be reading this mate. Unfortunately it seems to be par for the course with these guys.

In answer to your question, no, not every clinic is useless.

At the top of the tree is Cannabis Clinic Cardiff, if you're a Mental health patient they're the best place to be. You pay a fair premium for the privilidge but it well regarded as the best clinic in the UK.

Occasionally clinics will bork the odd script but typically the likes of Alternaleaf, Integro and CB1 Medical are more reliable. I wouldn't personally recommend Wellfords but they are earning a lot of love recently. There's also Medicann which I'm a little hesitant to recommend as they're very hands off but they probably have the most reliable ordering system out of any clinic and you'll nearly always get your meds 24 hours after placing a request.

It's always worth checking out the clinic threads to get a good idea of how they're treating patients recently.

Clinics & Prescribing

Need to ask something about handling your medical care via your clinic or doctor?

forums.MedBud.wiki

Dodged a bullet seems, @Kieran84, Medicann none of the red tape, 24hr formulary, next day delivery, every time, the tradeoff, limited selection, tho this has seen improvement of, suck man, sure Dr sun will welcome you, dont have to deal with crap when just trying go get meds

 

[Kieran84]

A series of seemingly small delays and errors made by Auravia when dealing with my prescription (placed 20/08 ) means I'm not going to get any medication until Wednesday (03/09) at the earliest, which is very bad news for me as I'm in a bit of a fragile state following a severe adverse psychological reaction to Ofloxacin (an antibiotic) and I'm literally about to run out of usable medication (the flower I got in my previous medication was incompatible with my needs, rendering it unusable and as such now destined for the compost and my oil is almost at an end).

I'm new to medical cannabis - does this happen at other clinics too? I genuinely like the staff at Auravia but I just can't risk this sort of thing happening. I'm not a recreational user who's decided to 'go legal' - this is my medication and not having it places me at risk of some significant negative consequences. Getting withdrawal symptoms when I'm already in a bit of a vulnerable condition is just about the last thing I need!

Are there any alternative clinics with a particularly strong rep for reliability?

Amazingly, my prescription still hasn't been dispatched. The clinic are fully aware of the seriousness of the situation - that I have run out of essential medication because of delays and errors on their end and that I am now getting withdrawal symptoms at a time when I'm already in a fragile state following a recent severe adverse psychological reaction to antibiotics - and the very best I can hope for is that the oil is dispatched tomorrow and the flower arrives before the beginning of next week.

I am not ordering anything exotic - a single 30ml bottle of T25;C25 of IPS full-spectrum sublingual oil and 20g of IPS Afghani Bullrider (from the outset, I have offered to be flexible if either of these items proved to be an issue - I just need usable medication!).

The clinic has said that they hope to have a new prescribing pharmacist working with them soon and that they hope to end their reliance on posting paper prescriptions to dispensing pharmacies soon. Scant consolation as far as I'm concerned, especially as I will not be remaining with Auravia once my medication finally arrives.

They seem like genuinely well-intentioned people and I haven't had a single issue with any of the clinicians but the management and administration of the clinic is clearly dysfunctional and that can have catastrophic consequences.

As the issues at Auravia appear to be systemic rather than the unfortunate consequence of a single regrettable mistake I will be referring this to the CQC.

 

[Barry]

mate on boarding at Medicann, Thursday consult, Friday afternoon approved & app open, sat placed first script, approved on sat, paid Monday. Tues 9.30am postie arrives with meds, simple, why not apply in the meantime its free, and give these jokers a wide berth, could not believe it at the time, however this is the service I get as standard

New post automatically merged: 1st Sep, 2026

mate on boarding at Medicann, Thursday consult, Friday afternoon approved & app open, sat placed first script, approved on sat, paid Monday. Tues 9.30am postie arrives with meds, simple, why not apply in the meantime its free, and give these jokers a wide berth, could not believe it at the time, however this is the service I get as standard

if you apply tomorrow, medicann may even get you meds before AAAAhhhruva

 

[Kieran84]

mate on boarding at Medicann, Thursday consult, Friday afternoon approved & app open, sat placed first script, approved on sat, paid Monday. Tues 9.30am postie arrives with meds, simple, why not apply in the meantime its free, and give these jokers a wide berth, could not believe it at the time, however this is the service I get as standard

I’ve contacted Integro following the recommendation from @Joint Account. Integro use IPS, which suits me as IPS oils are all Indica and they seem to have a good range of Indica flowers too.

 

[TheGreenAvenger]

Amazingly, my prescription still hasn't been dispatched. The clinic are fully aware of the seriousness of the situation - that I have run out of essential medication because of delays and errors on their end and that I am now getting withdrawal symptoms at a time when I'm already in a fragile state following a recent severe adverse psychological reaction to antibiotics - and the very best I can hope for is that the oil is dispatched tomorrow and the flower arrives before the beginning of next week.

I am not ordering anything exotic - a single 30ml bottle of T25;C25 of IPS full-spectrum sublingual oil and 20g of IPS Afghani Bullrider (from the outset, I have offered to be flexible if either of these items proved to be an issue - I just need usable medication!).

The clinic has said that they hope to have a new prescribing pharmacist working with them soon and that they hope to end their reliance on posting paper prescriptions to dispensing pharmacies soon. Scant consolation as far as I'm concerned, especially as I will not be remaining with Auravia once my medication finally arrives.

They seem like genuinely well-intentioned people and I haven't had a single issue with any of the clinicians but the management and administration of the clinic is clearly dysfunctional and that can have catastrophic consequences.

As the issues at Auravia appear to be systemic rather than the unfortunate consequence of a single regrettable mistake I will be referring this to the CQC.

I truly am so sorry to hear of your experiences with Auravia, simply not acceptable from start to finish by all involved.

I stated a good few weeks back when I first saw complaints, and multiple reports of patients being told different things from two different staff members that they needed to sit down as a team and ensure they're all singing from the same hymn sheet, it seems this hasn't happend and their operations model continues to disrupt patients and their supply chain.

Again I am truly sorry to hear what you're going through, please do feel free to have a browse at the various clinics operating around the UK, I would hope you could find an alternative where you do not endure such a poor experience.

Prescribing UK Medical Cannabis Clinics Directory

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